How can we help?

Support · support@conspecto.org

Whatever brought you here — a charge you didn’t expect, a question about your data, or something that broke mid-study — write to us. A human reads every message and answers, usually within a day.

Email is our only support channel — no bots, no phone queue.

Mention the email address on your Conspecto account and, for billing questions, roughly when the charge happened. That is usually all we need to sort things out on the first reply.

A charge you want to talk about

You can cancel any time: cancelling stops the next renewal, and your plan keeps running until the end of the period you already paid for. If you are a consumer in the EU/EEA, you can also withdraw from a recent purchase within 14 days. And if a charge simply looks wrong, email us before opening a bank dispute — we can almost always fix it faster. The details are in the refund and cancellation policy.

Your account and your data

What we store, why we store it, and how to export or delete it is laid out in the privacy policy. If you want your account gone, one email is enough — we will confirm with you before anything is deleted.

Something looks broken

If you are logged in, every error screen has a “Let us know” button that sends us the details straight from the page — that is the fastest route. Otherwise, email us what you were doing and what you saw instead; a screenshot helps.